Shipping policy

📦 Shipping Policy – Extra Helps

At Extra Helps, we carefully prepare each order to ensure the best possible quality.

⏱ Order Processing Time: 2–5 business days after order confirmation.

🚚 Estimated Delivery Time: 10–15 business days, depending on the destination.

🌍 Delivery times may vary due to factors beyond our control (customs, weather conditions, peak seasons).

👉 By placing an order, customers agree to these delivery times.

⚠️ Out-of-Stock & Shipping Delay Policy

Extra Helps works with a third-party supplier. In rare cases:

A product may be temporarily out of stock.

A shipping delay may occur.

If this happens:

The customer will be notified by email.

The customer may choose to:

Wait for the order

Receive a full or partial refund

Exchange the product (if available)

🔁 Return & Refund Policy

Returns are accepted within 7 days of receiving the product.

Items must be unused and in their original packaging.

Return shipping costs are the responsibility of the customer (unless the error is ours).

❌ Refunds are not available for:

Improper use of the product

Change of mind after use

Delays caused by international shipping

🧴 Product Quality Policy – Extra Helps

We are committed to offering:

Carefully selected products

High quality standards

Responsive customer support

If a product arrives damaged or incorrect, customers must contact us within 48 hours, including clear photos.

📩 Customer Communication Policy

Extra Helps commits to:

Responding to messages within 24–48 business hours

Providing clear delivery information

Offering post-purchase support

✅ Policy Acceptance

By purchasing from Extra Helps, customers confirm that they have read and accepted all of our policies.